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Effective monitoring requires knowledge of the industry and specific knowledge of widely accepted protocols. Four classes have been developed to provide a deep understanding. Classes can be taught on-site or remotely.

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Class Details

MI 101 - Overview of medical imaging in clinical environments

Audience:

- Resellers/MSP’s exploring monitoring in the medical imaging environment

- Resellers/MSP’s already in clinical environments wanting to expand their monitoring

- Internal IT department wanting to better understand the environment

Goal: 

- Increased general knowledge of the environment. You can’t monitor it if you don’t understand it!

Topics: 

- Monitoring challenges

- Characteristics of medical imaging

     - Imaging within a clinical setting

     - Data storage and sizes

     - Hours and staffing

     - Expensive equipment and labor

     - High cost of downtime

     - World-wide standards

     - Hard to quickly determine root causes

     - Lack of documentation

     - Concept of current study and priors

     - Typical workflow (simplified)

Current and future trends

MI 102 – Medical imaging deep dive part 1

Audience:

- Resellers/MSP’s exploring monitoring in the medical imaging environment

- Resellers/MSP’s already in clinical environments wanting to expand their monitoring

- Internal IT department wanting to better understand the environment

Goals: 

- Understanding of complex workflows

- Understanding of modalities, DICOM, HL7

- New protocols 

Topics: 

- Workflow (expanded)

- Modalities

- DICOM

- HL7

- DICOM & HL7 evolution - DICOMweb and FHIR

- Common terms

MI 103 – Medical imaging deep dive part 2

Audience:

- Resellers/MSP’s exploring monitoring in the medical imaging environment

- Resellers/MSP’s already in clinical environments wanting to expand their monitoring

- Internal IT department wanting to better understand the environment

Goals: 

- Understanding hardware components

- Understand how voice recognition has changed the industry

- Understand image storage

- Understand how AI and 3D technologies are connected

- Typical functions found in a medical imaging department

Topics: 

- Servers / Virtual Servers

- Thin clients / zero clients

- Reading workstations

- Mammo reading workstation

- Reading from home / reading remotely

- Data sharing solutions

- Voice recognition

- PACS

- Vendor Neutral Archive

- Artificial Intelligence (AI)

- 3D image capture

- 3D imaging post processing

- 3D printing

- Mammography

- Typical functions that have monitoring implications

    - Nighthawk Service

    - Patient scheduling 

    - Medical imaging staff scheduling

    - Reporting results

    - Billing

    - Analytics

    - Credentialing

    - Compliance

    - Governance

    - HR and Accounting

    - Software Development

MI 104 – Monitoring specifics

Audience:

- Resellers/MSP’s ready to begin or expand their monitoring 

Goals: 

- Actionable solution plan to conduct an implementation

Topics: solution

- Start with a plan (Solution Plan Top Level Tasks)

- Detailed review of solution plan

- Detailed review of discovery spreadsheet

- Gotchas

- Configuration testing suggestions

- Other Applications

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